# How AI answers are checked and cited | ReadyIntelligence > How ReadyIntelligence gets answers right: it works each question with several searches, cites every source, says when it doesn't know and logs every answer. Source: https://readyintelligence.com/platform/knowledge/how-answers-are-checked.html 1. [Home](https://readyintelligence.com/) 2. [Platform](https://readyintelligence.com/platform.html) 3. [Knowledge & answers](https://readyintelligence.com/platform/knowledge.html) 4. How answers are checked # How ReadyIntelligence checks every answer Confident and correct aren't the same thing. ReadyIntelligence works each question with several searches, cites every source and says when it doesn't know, so members and staff get answers they can check. How answers are checked ## Every answer shows its working Here's what a member sees: the answer, the sources it came from, and what the evidence doesn't cover. - ### Sourced, every time Each answer links to the records, documents and data it was built from. - ### Honest about the gaps Where information is missing, ReadyIntelligence says so instead of guessing. - ### Permission-aware answers The assistant respects your existing access rules, so members and staff only see what they're allowed to see. - ### Never the open internet. Answers come only from your knowledge and data. 01 ## It works the question, not just the keywords Many chatbots run a single search and show the closest match, so nuanced questions get thin, generic replies. ReadyIntelligence keeps working the question until it has what it needs. - Breaks apart your acronyms and terminology, and searches on each - Checks whether it has enough to answer, and goes back for more: typically up to about 20 searches - Follows your rules on which knowledge to prioritise - Uses only your content and data, never the open internet 02 ## Every answer shows its source A good answer shows where it came from, so people can check it for themselves rather than taking it on trust. - Each answer cites the documents, pages, records or video moments it used - One click opens the source, down to the page or the minute - The National Association of Local Councils gives over 10,000 users a member assistant whose answers are all cited 03 ## Honest about the gaps When the information isn't in your content, the assistant says so rather than guessing, and it only ever answers from what each person is allowed to see. - Says when it doesn't know, instead of making something up - Shows the evidence it used, and what's missing - Default-deny permissions, checked for each person every time they ask 04 ## You can see and improve every answer Every conversation is measured, so you can see where the assistant helps and where a gap in your content is letting people down, then fix it. - Thumbs-up and thumbs-down feedback on every answer - Gaps show up in your insight reports, so you know what content to add - A full audit trail of every query and answer - Sources stay in sync as you publish, so answers don't go out of date ## Questions about answer quality How does ReadyIntelligence avoid making things up? It answers only from your own content and data, never the open internet. It works each question with several searches, checks whether it has enough to answer, and cites every source it used. If the information isn't there, it says so rather than guessing, and the gap shows up in your insight reports so you can fill it. Where do the answers come from? Only from the content and data sources you connect, such as your website, documents, webinars and CRM. Every answer shows its source. What happens when the answer isn't in our content? The assistant says so rather than guessing, and the gap shows up in your insight reports so you can fill it. How can we check the quality of answers over time? Every conversation is recorded in the admin, handled in a privacy-conscious way, with thumbs-up and thumbs-down feedback on each answer and a full audit trail. You can see which questions come up most, where the assistant performs well and where your content needs filling in. [See all FAQs](https://readyintelligence.com/resources/faqs.html) Two products. One platform. ## One knowledge base powers both products The same knowledge base answers members and visitors through RI: Concierge, and your own team through RI: Insights. [For your teamRI: Insights Find answers across internal knowledge, ask questions of live member data and automate routine work. from **£15,000** a year See RI: Insights pricing →](https://readyintelligence.com/pricing.html#insights)[For members and visitorsRI: Concierge Cited answers on your website and member portal, personalised for signed-in members. from **£5,000** a year See RI: Concierge pricing →](https://readyintelligence.com/pricing.html#concierge) Keep exploring ## Explore more of the platform - [Knowledge & answers Turn your documents, web pages and video into one private knowledge base that stays in sync. Learn more](https://readyintelligence.com/platform/knowledge.html) - [Assistant Cited answers for members, visitors and staff, on any website or portal. Learn more](https://readyintelligence.com/platform/assistant.html) - [Security SOC 2 Type II and ISO 27001 certified, GDPR-compliant and permission-aware by design. Learn more](https://readyintelligence.com/platform/security.html) [Book a demo](https://readyintelligence.com/book-a-demo.html) ## Related reading [Browse all resources](https://readyintelligence.com/resources/news.html) - [BlogYour chatbot sounds confident. But is it right?Check your chatbot →](https://readyintelligence.com/resource/your-chatbot-sounds-confident-but-is-it-right.html) - [BlogWhy Microsoft Copilot isn't the right AI for your associationSee why not Copilot →](https://readyintelligence.com/resource/why-microsoft-copilot-isn-t-the-right-ai-for-your-association-and-what-is.html) - [GuideHow to choose an AI platform: a buyer's checklistGet the checklist →](https://readyintelligence.com/resource/how-to-choose-an-ai-platform-for-your-association.html)