RI:Knowledge – AI for findability and self-service

What RI:Knowledge is

RI:Knowledge is your AI assistant for findability and member self-service. It delivers instant, contextual answers from your membership organisation’s content, while keeping sensitive information protected and cited.

What RI:Knowledge does

RI:Knowledge turns your organisation’s knowledge into an always-ready assistant. It makes information instantly findable and useful, delivering clear, secure and permission-aware answers for members and staff.

ReadyIntelligence is valuable on so many different levels. It can help our members find and get access to information and our staff answer questions they couldn’t necesarily answer before.

Rennie Schafer

CEO, Federation of European Self Storage Association

Example scenarios

A new employee asks: “What is our CPD policy?” → RI:Knowledge retrieves the exact policy page, cites the source, and tailors the answer to their role.

A member searches: “How do I register for this event?” → RI:Knowledge delivers the registration steps with links

A manager asks: “Show me our last three reports on sustainability.” → RI:Knowledge gathers and cites the reports instantly

How it works

When someone asks a question, RI:Knowledge follows a clear process to deliver a trusted, contextual answer:

Retrieve - Agentic AI identifies the most relevant content across your systems and formats (documents, videos, images, PDFs, transcripts, reports). RAG ensures the material is grounded in your real organisational knowledge.
Interpret - Natural language processing interprets the intent of the question, not just the keywords, so the platform understands what the user is really asking.
Assemble - Specialised agents extract, rank, and combine the most relevant content from different sources.
Generate - The system produces a clear, contextualised answer, drawing on the retrieved material.
Verify - Every answer is accompanied by citations to the original sources, and the permissions model ensures users only see what they are entitled to.